More on Quora

My name is Matt Gratt, and I’m a Quora-holic.
(Hi Matt! The room shouts in unison.)

Just kidding. But I do really enjoy using the Q&A web application. If you love learning new things, it’s a great way to spend an afternoon.

Quora still has issues – I’ve written about those before. Quora’s answer quality is still really strong in some places, but it can be really inconsistent.

It seems that prominent users who write good answers have big networks of other users who write good answers. When these prominent users interact with a thread, it gets placed into the activity streams of other ‘good’ users. Then the answer quality can get really high.

However, when your thread gets low quality answers, these higher quality users don’t engage with it, and the answer quality starts low and stays low. (Upon further research, I see Quora’s Marc Bodnick has given some tips to get better answers for your Quora thread.)

You might call this the ‘broken windows theory’ of Quora threads.

However, in Quora’s defense, it seems that the overall quantity of the answers is improving. And according to PandoDaily, the quantity of content is improving, especially in categories like food and entertainment, life advice, and news and politics. Even JJ Abrams is answering movie questions now.

How to Write Better Quora Answers

While indulging my Quora addiction, I’ve discovered some ways to make your answers even better:

  • Include pictures. If you’re answering a web marketing question, include a relevant screenshot. It’s not hard to draw a graph to describe what you’re talking about in MSPaint or your other favorite graphics program.
  • Use facts. Cite sources. Many Quora users are still largely left-brained Silicon Valley folks – so facts are important. If you can, cite some sort of primary source or provide data.
  • Promote your answers. If you have Quora credits, you can promote your answer to other Quorans. This is a great way to get upvotes, get into more people’s feeds, and get even more upvotes, touching off a virtuous cycle of exposure and upvotes.
  • Feel free to add clarifying statements to the front of your answer. I answer a lot of marketing questions, and as you may know, all marketing is situational. (If marketing wasn’t, all marketing people would have been entirely replaced by interns reading blogs roughly 3-4 years ago.) As such, the answer is going to be very different depending on company stage, market type, etc., so I caveat a lot of questions at the beginning. If you answer vague questions, you can too.

Must-Follow Quora Users

Matthew Carroll

Matthew Carroll is an entrepreneur focused on apparel ecommerce – specifically the operational, unsexy side of ecommerce. He shares great information about financial models, inventory, ecommerce strategy, and more. His writing is frequently featured in Forbes. He even became an advisor to ManPacks based on his Quora answers. And his brand is called ‘Fail Harder’ – perfectly encapsulating the entrepreneurial spirit.

He does a lot of data-backed trend analysis as well – if you like Grattisfaction at all (or at least sometimes), you’ll definitely like his answers.
Great Answers:
How do Subscription Commerce companies manage the fulfillment side of their business?
How Does Gilt Groupe’s Business Model Work?
What is the Next Wave of Innovation in eCommerce After Flash Sales and Private Sales?

Marc Bodnick

Marc is a Quora employee working on product marketing, community, and business operations. He’s a master curator of Quora answers – simply reading his upvotes is like wandering through the sum of human knowledge.
He also co-founded Elevation Partners – the PE firm that Bono is involved in. And he uses a picture of Biggie as his avatar.
Marc Bodnick on Quora
Great Answers:
Why do people sell their businesses to Warren Buffett?
Are two party negeotiations a zero sum game?
When should you trust your gut feeling?

Michael Wolfe

Michael Wolfe is a multiple-time successful entrepreneur, with startups like Vontu, Kana, and I/PRO on his resume. Now he’s the CEO of Pipewise.
He answers questions about entrepreneurship, technical strategy for startups, and life in general.
Great Answers:
What is the best place to host a Startup SaaS?
Has Google reached its prime?
What characteristic of human psychology drives people to be so territorial about their airplane seat?

What do you love and hate about Quora? Who are the best people to follow?

Will Pictures Rule the Internet?

Text rules the internet. It has for years. From the early days of BBSes and Usenet to modern SEO-driven sites, the web has largely been an interconnected series of text documents.

But now pictures are making a play for dominance. With the rise of Pinterest, Canv.as, and even more image-driven sites, a new era of communication almost entirely without machine-readable text is upon us.

(This is largely due to technological reasons and the increasingly wide spread of fast internet connections. As the web becomes more media-driven and dynamic, we’ll see structures based on text metaphors fade into the background. We’ll still have text, but we’ll see a growing number of services based on images and video communication rather that long form text.)

In this post, I’ll look at some of the trends in UI design and think about how marketers, product managers, and internet companies can take advantage of this shift.

Are Picture-Based Sharing and Curation UIs Becoming Ubiquituous?

Just about everyone is familiar with Pinterest at this point, but in case you’re not, it looks like this. The UI is basically a stream of pictures with minimal text.
screenshot of pinterest

Pinterest looks oddly similar to Canv.as, 4Chan founder Moot’s entry into the social sharing space:
image of canvas for blog post

We also see this design pattern on highly shared, curation-based non-social sites, like ThisIsWhyI’mBroke:
Screenshot of This is Why I'm Broke

HackerThings, a curated site of merchandise for ‘hacker-type’ people, uses the same pattern. And I want to buy everything on the site:
image of hackerthings

What Opportunities Does This Shift Create?

For Entrepreneurs and VCs

There’s a massive ecosystem of companies devoted to the production, quality assurance, and data mining of text on the internet. All of this functionality will need to be ported to images, and it will be technologically complex functionality to implement.

There will be a generation of companies that extracts data from this new internet of images. These use cases will range from reputation management (is a negative image of your brand getting hot on Pinterest?) to plagiarism checking to Nielsen-style ratings and affinity data aggregation.

Effectively every tool we have for dealing with the internet is built on the assumption that the data on the internet is largely made of text or some sort of form field. As this becomes less true, we’ll need a new generation of image-centric tools, which will create opportunities for a new generation of marketing tools vendors, or at least a very robust M&A environment for these companies.

For Marketers

Every piece of content you create should have a shareable image badge. Where a magazine has a pull-quote, you should have a shareable image. See, for example, this image from Josh James’ blog:

Josh James Shareable Image

If I had a female-focused consumer web app, I would think about getting users to create personalized images (like the Visual.Ly Twitter Infographics) and prompting a shareon Pinterest. I think there’s particularly a lot of potential here with quizzes – give people self-descriptive quiz images and a Pinterest button, and watch the traffic roll in.

For Agency Folk

Find some marketer-designers. Much like agencies of the past few years have found marketer-developers and marketer-quants very useful, marketers that know how to communicate with images will be in demand. (This skill will probably be included in the ‘social media marketer’ roll.) This is a channel that can drive a lot of traffic for marketers smart enough to embrace it soon.

Additionally, get the rest of your marketers some Photoshop classes and some design thinking training. We’re only going to see more data and complex ideas communicated through images to save time, so everyone will need to know how to make graphics work for them.

Increasingly people will link back to your site with an image rather than a headline. If you embrace the curated image, you’ll receive disproportionate returns for the next 6-9 months, after which point it will become pretty normal.

What do you think of image-based sites? Are they here to stay, or a flash in the pan?

The StumbleUpon Audience, Visualized

This is a visualization of StumbleUpon’s internet audience by topic:

I made it using ManyEyes, which might be the most amazing thing in the world, and StumbleUpon’s list of ad topics.

Most Popular Browsers on Grattisfaction

I’m always curious about the web capabilities of the visitors to my blog.

The most popular browsers in the last month were:

Most popular web browsers on Grattisfaction for May - June

Most popular web browsers on Grattisfaction for May - June

Trends and Insights

- Internet Explorer is dramatically underrepresented, and Chrome, Firefox, and Safari are dramatically over-represented. I attribute this to the heavily technical crowd my blog draws.
(See Pingdom’s post on Browser market share here.)
- Rockmelt and Camino visitors come to the site. These browsers are so rare in the market today they are not represented in most browser market share statistics. Again, I attribute this to the technical/early adopter audience my blog draws.
- There is absolutely no need to support IE6 or other early browsers on my site.
- Conversely, technologies that only support later browsers (like HTML5) could be used quite successfully here.

WordPress GPL/Themes

There’s been a good deal of conflict in the past couple of days within the WordPress community about Premium Themes.

The whole issue comes down to: do themes that run on a CMS that’s under a GPL license automatically acquire that GPL license?

It depends who you ask. Because I’m not a lawyer, I’ll let you learn about from the experts. Here is a discussion between Matt Mullenweg of WordPress and Chris Pearson of Thesis.

The embed isn’t working – so check it out here at Mixergy.

I think it’s important to respect the license of software. It’s as simple as that.

I Was Wrong – About the iPad

Dear Readers,
I wish to formally apologize to you, because I was wrong. I have misled you. I have abused your trust.

And I am sorry.

But after a few hours with the iPad, you will find yourself no longer asking “what do I use it for when I have a laptop and an iPhone?” but rather, “Why isn’t my computer like this? The interaction here is just so much… better.”

I was wrong about the iPad. It’s pretty awesome. I think it’s going to take off.

Why? More than anything today, we consume content via the internet. This is mostly what we do with our internet applications – consume content, or consume content while making some small selections or inputting less than 3 sentences of text. Sometimes we click on things, too. Shopping, social networking, video, most of the things people do with the internet today are about consuming content.

And on the iPad, consuming internet content is an amazingly fluid, excellent experience. It makes the desktop web seem clunky and antiquated. It even makes me want to read USA Today just because it has a neat app.

I also think it’s going to take off in the enterprise – Joe Logan guest-wrote a great article today about this in the Ondeego blog – Why the iPad will be a Game-Changer in the Enterprise.

It’s also worth noting the degree to which Apple is pushing people to store documents in the cloud with the iPad – getting a pdf on over the wire hasn’t been easy.

All in all, it’s a great thing. I recommend you get one. I recant any earlier opinions, recommendations, or comments. I will be purchasing an iPad after the price drops by $100 for the least expensive one. I predict this will take place in June.

Ideas? Opinions? Hate the iPad? Let me know and leave a comment…

Great New Service: dlvr.it

Today, I read about the launch of dlvr.it, a RSS-to-other streams service. I tried it out, and I think it’s great.

Right now, I’m running tenandfive.com, where we have 7 editors writing a blog about baseball. These writers vary wildly in their level of social media and technical sophistication, and everyone works on this for fun, so our technology must require no sophisticated end-user behavior, and it must be free. We’re running a WordPress install and it’s working really well so far, but some people still don’t know what all the buttons do.

As part of distributing tenandfive.com‘s content, I want to syndicate it to twitter, facebook, digg, etc. There’s some minor changes you need to make for each post to be most effective on each of these sites, and while I could do them, my end users couldn’t, and as we add more writers, we needed a scalable system.

Today I found dlvr.it on Techcrunch, and I decided to take a change and adopt early.

Well, the service works great. It tweets out reliably, looks to be extensible, and the analytics seem directional, if not overly detailed. (And since you can really only accurately compare your stream with your stream, more than adequate for getting an idea about which of your posts are the most effective.) I can add hashtags to tweets, which is very important to the success of the enterprise.

Because this is their first post, they’ve probably been working on this in stealth for a while, and it’s a really well done first version. It’s also very clear that this product could continue to be enhanced and enable you to syndicate content really effectively without end user intervention. Right now, they only integrate to twitter, facebook, linkedin, and tumblr, so my main need is more social services.

I also want to mention how great the user experience is. The graphic design is beautiful, it’s intuitive and responsive, and I could do everything successfully without referencing a manual the first time.

Overall Review: Highly recommended to publishers with RSS feeds. (I haven’t used competitive products, but I like this one.) Go check out dlvr.it.

Marc Andreessen on Iteration in Technology Startups

Marc Andreessen co-founded both Netscape and Opsware, so he’s one of the few people to found not one but two billion dollar companies. Recently, he launched his new venture fund, Andreessen-Horowitz. (That is actually their website. I kinda like it.) So he knows a thing or two about startups. I found a video where he shares his thoughts on iteration and agile business for technology startups. The relevant section starts at the two-minute mark, but the video is good.

“If you look at the history of the major technology franchises, most of them started off doing something very different from what they were ultimately successful in doing. So Intel started out doing memory chips, and ended up doing CPUs. Microsoft started doing programming tools and ended up doing operating systems. Apple started out doing the Apple II, and ended up being most successful with the Mac, which had no bearing, no relationship to the Apple II. Silicon Graphics, my partner Jim’s company, started out making graphics cards for mainframes and ended up making supercomputers. Somebody the other day said that trying to understand what is going to happen – how a tech startup is going to be successful – is a little bit like looking at a sonogram and then trying to predict the baby’s hair color. It’s incredibly hard to tell.
The idea really matters, and the products really matter, and that all matters, but you know so little about the adventure you’re undertaking when you’re starting a new tech company that you, in our view, have to assume that things are gonna change.

- Marc Andreessen, October 2009 Interview
What do you think? Leave a comment…

I Like Open Source but Just for Infrastructure

I really like using open source components for enabling technologies.

The first part of that statement is incredibly obvious. Open source software is generally free, usually functional (provided you can get it to work), and probably has a pretty good feature set/extension library.

WordPress is a great example of a piece of open source software I absolutely love. And one of the reasons WordPress is great is that while they’ve built a great core, they let people make their own user interfaces and extensions.

However, when open source projects have to be usable by people other than contributors, bad things happen. It rapidly becomes “Dancing BearWare,” where the bear doesn’t dance very well, but at least it’s dancing at all. Read more about it in The Inmates Are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the Sanity by Alan Cooper. Alan talks about software designed not for users but programmers, which is the source of the problem. (This entire book will be addressed in a future post.)

While not all open-source stuff is user un-friendly (WordPress, for instance), a lot is. And because a picture is worth a thousand words, I will close this post with a picture of mouse designed for OpenOffice.
Mouse with a lot of buttons for Open Office.

Update: I am not the only person that thinks this. Today I watched a video on wordpress.tv of Matt Mullenwagg (founder of WordPress) talking about this. He calls it the “bike shed color” problem. (It’s at 12:30 in the video. He explains it better than I can.) He also compares OpenOffice’s options panel to a tax form, which I’m inclined to agree with. (That’s how it spawned the mouse at the bottom of the article.)

how salesforce.com uses customer development

salesforce.com is one of the great enterprise software companies of our time. It’s one of my favorite companies – I love the product, the philosophy, and the philanthropy model.

Because I was so impressed with the company, I ordered Behind the Cloud as soon as I could.

I eagerly tore the book out of the Amazon box and devoured it, reading all of Marc Benioff‘s 111 business plays.  It’s consistently great advice from one of great Founder/CEOs of our time.

As with most start-ups, salesforce.com started with a vision – a web-based CRM application, available inexpensively.

As with most successful start-ups, salesforce.com also modified their vision according to customer feedback – both qualitative - gathered by talking to their customers, and quantitative – from web analytics on all salesforce.com accounts.

How salesforce.com Iterates on Customer Feedback

-Get a product out there and get people using it.

-Gather qualitative feedback from individual customers and quantitative feedback from the wisdom of crowds

-If you’re trying to move up/down market, spend time with the customers you want to understand your needs.

-Iterate on your service, being careful to add the minimal amount of features possible.

Marc Benioff on Customer Development

From ‘Behind the Cloud’

From the very beginning, we initiated a dialogue with these users about what was missing in the Sales Force Automation (SFA) application.  Salespeople routinely asked prospects about features they wanted and relayed their feedback to the product managers.  We queried prospects on why they decided not to go with us, and we spent time with large enterprises – customers that we weren’t initially able to serve – to learn what additionally functionality was required to make them consider our service.  We heard about missing features, such as the ability to track multiple products or a way to manage price lists.  We might have thought of these on our own, or we might not have, but we certainly wouldn’t have known which were in the greatest demand.

Thanks to our “no software” model, we have another way to listen to customer response.  The on-demand architecture offers us the opportunity to “watch” how users use the application.  We don’t do this in a Big Brother way, where we can see data or information about a company.  Rather, the system simply counts broad patterns anonymously and notifies us if there are issues.  These insights into how users are using our service allow us to learn about what they use and what they don’t.

As we evolved our service in response to customer’s needs, we faced the risk of changing our service too much – and making it so specific that it couldn’t commonly serve all customers.  If we wanted to continue to have mass appeal, we needed to apply changes with a broad brush.

Do you use the wisdom of crowds or interviews for customer development?  Which one works better?  Leave a comment…